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Ever seen a code of laws up close? It’s a thing to behold. The online version of the first book of the <a href="http://www.dutchcivillaw.com/civilcodebook01.htm">Dutch Civil Code</a> alone already has a word count of over 79.000 words, spread across 20 chapters and 462 articles. And all that text also contains very specific legalese. Intense.Government and legislative lawyers obviously need to stay on top of all these laws. They also need to be able to interpret and contextualise them, in order to provide sound advice. Being able to do so requires more than just a law degree. At law school, the fun’s just getting started.Even after graduation, lawyers need to keep honing their skills and expertise. To do so, government and legislative lawyers follow training programmes like the ones hosted by the Academy for Legislation.In today’s Training Improvement Story, we show you how the Academy for Legislation took a pre-existing masterclass and turned it into a successful, meaningful <a target="_blank" href="https://www.anewspring.com/learning-concepts/blended-learning">blended training</a> programme. This allowed them to offer learners a proper learning experience, both online and offline.

Challenge 1: There is a high demand for courses, but experts have little time to train in their already busy schedules.

Challenge 2: Making classroom masterclasses blended is the solution, but there is a lack of expertise to do so.

Solution: In collaboration with SMEs, Training Improvement Engineer Puck created strong learning content and helped turning the course into a blended format via aNewSpring.

Result: 70% of the learners activated their online learning environment three days before the course started and they rated the e-learning with an 8,2.

Looking for a sneak peek? Here's a list what you'll read about in this training improvement story:

A quick glance

The organisation

The top training institute for legislative lawyers

About Academy for Legislation

The Academy for Legislation focuses on building training programmes that help legislative lawyers stay up to date with contemporary legal knowledge. Together with the Academy for Government Lawyers, they are the Dutch national government’s number one training facility for legal experts.Legislative and government lawyers have a wide range of responsibilities. Consider things like giving legal advice, handling objection and appeal cases, drawing up contracts, but also writing and implementing laws and regulations. To do these things well, they need to be aware of all the latest legal developments.

Huge demand

Huge demand for training skills of Dutch government experts

We spoke to <a target="_blank" href="https://www.linkedin.com/in/hannekebezemer/">Hanneke Bezemer</a> and <a target="_blank" href="https://www.linkedin.com/in/renske-kersbergen-tiemens-814a1a107/">Renske Kersbergen</a>, Training Coordinators at the Academy for Legislation, about their current challenges, what’s currently going on at the Academy and how all of this led to a renewed collaboration with aNewSpring.This collaboration took the shape of turning an existing masterclass into a blended learning journey. This masterclass, ‘Ruimte in Regels’ (“Relaxing/Stretching the Rules”) is an initiative and instrument of the governmental organisation Professionals for Customisation in Multi-Problem Cases (<a href="https://maatwerkmultiproblematiek.nl/">PMM</a>). We’ll get back to this in a bit, it’s a nice story. Promise!First of all, it’s important to note that the Academy for Legislation has access to a wealth of knowledge and expertise, in-house as well as externally.Despite the enormous amount of expertise at the Academy’s disposal, subject matter experts – who often contribute to these training programmes outside their regular jobs – face considerable time restraints.

Hanneke Bezemer: “We’re experiencing huge demand from ministries and implementing agencies to develop these training programmes. Sometimes, getting access to the right training providers proves to be tricky. Not all of these subject matter experts are able to teach more than once or twice a year, as giving training is added to their regular workload.”It seems that, in order to meet the high demand for legal training programmes, other, more scalable training methods are required.

Expertise at scale

Offering relevant expertise at scale

For the most part, the Academy of Legislation’s training programmes take place in the classroom. But training in person puts pressure on the schedules of the people teaching the courses.Renske Kersbergen: “We experimented with an online training facilitated by aNewSpring around ten years ago for the first time. Back then, we ran the course quite a few times, but eventually stopped using it.”Some five years ago, the Academy decided they wanted to pick up blended learning once more. This learning type consists of different forms of learning, which learners can experience both online and offline.When the pandemic forced people to become more accustomed to interacting online, their plan gained momentum. The next challenge: getting all the involved stakeholders aligned on how to proceed.

Stakeholders and experts

Collaboration between multiple stakeholders and experts

In order to successfully launch this completely new blended learning project, it was crucial to make sure several stakeholders were on the same page.Apart from training coordinators Hanneke and Renske, initially, subject matter expert <a target="_blank" href="https://www.linkedin.com/in/frank-van-tienen-6544114a/">Frank van Tienen</a>, lawyer at <a href="https://pelsrijcken.nl/">Pels Rijcken</a>, was also closely involved with the project.As for SMEs that would eventually be teaching the courses? That would be Karolien Runia, lawyer, abour expert and customisation coordinator at the <a href="https://www.uwv.nl/">UWV</a>, and Saskia van Muiswinkel, director of the National Portal for Customisation and Multi-Problems at PMM.Add Puck Onnekes, Training Improvement Engineer at aNewSpring, and we were looking at a true all-star team to make this blended learning dream come true.The plan? Turning the pre-existing, successful masterclass ‘Ruimte in Regels’ into an enriched learning experience, with both online and offline elements. This masterclass is one of many instruments PMM offers in their professional development pillar. The reason for adding e-learning to the course was that they would now be able to reach a wider audience.

From masterclass to e-learning

Turning an existing masterclass into successful e-learning

The masterclass ‘Ruimte in Regels’ was developed for lawyers and policymakers at municipalities and in the national government (policy and executive organisations), whose day-to-day jobs involve delivering customised solutions.In order to help households dealing with multiple problems (‘multi-problem households’), it’s often necessary to come up with custom solutions. Legislative and regulatory bodies try to facilitate these types of customised solutions to the best of their abilities.But in some situations, the rules don’t provide enough wiggle room, or the combination of several rules only makes problems worse. It may also happen that, although the space for customisation is there, it’s not used optimally. That’s about it for a quick contextualisation of this (rather complex) legal topic.The main challenge when redoing the masterclass was: how do we turn an in-person learning journey into one that partially takes place online, in the most thorough way possible? And how do we make sure this online experience improves the in-person part of the training?

Collaboration aNewSpring

The decision to work with aNewSpring

Because the Academy for Legislation’s team had already worked on an online training with aNewSpring before, the organisation was once again included in the procurement process.Hanneke Bezemer: “We were actually in touch with several parties. But we had access to and were familiar with the aNewSpring learning journey platform already, which we found to be very user-friendly.”The final deciding factor? “There was a financial component, but we also very much appreciated the open, pleasant communication we had with aNewSpring from the start. Besides, the extra service provided by Training Improvement Engineer, Puck, played a large part in our decision.”Turning the ‘Ruimte in Regels’ masterclass into blended learning didn’t happen in a day. In order to create the very subject-specific e-learning, Puck needed to align with the Academy of Legislation’s subject matter experts.

The right learning content

Creating the right learning content, together

Initially, a bit of searching was necessary to discover the optimal collaboration among Puck, the training coordinators at the Academy, and subject matter experts Saskia and Karolien.What was everyone expected to do, specifically? What’s the best division of roles? How do we ensure the subject matter experts’ unique knowledge is best applied in the online experience of the e-learning?One of the stakeholders involved is <a href="https://www.linkedin.com/in/karolien-runia-93b75217/">Karolien Runia</a>, customisation coordinator at the UWV, an organisation that has to deal with a lot of legal customisation. Karolien had prior experience at the UWV with a well-designed e-learning, which also included a complimentary workshop.For her, an online learning journey like this was nothing new. Karolien: “I already had a positive attitude towards using e-learning. It’s efficient and it saves trainers like me time commuting. Besides that, it allows you to reach more learners and speeds up the learning process.”Karolien was very appreciative of the collaboration with Puck. “The whole process was organised efficiently. We had some back and forths on the content itself. But I really enjoyed the collaboration. It was directed properly.”

Aside from Karolien, <a href="https://www.linkedin.com/in/saskia-van-muiswinkel-59795313/">Saskia van Muiswinkel</a>, the other subject matter expert and trainer for the ‘Ruimte in Regels’ masterclass, also mentioned she thoroughly enjoyed the collaboration.Saskia is the director of the National Portal for Customisation and Multi-Problems at PMM. This organisation offers an entrypoint at the Dutch national government for professionals that get stuck on complex case work. The ‘Ruimte in Regels’ masterclass is one of the PMM’s instruments.While Saskia was new to using blended learning, she’s convinced of its benefits: “It’s efficient, especially in case of a training like this that depends on a heavy theoretical framework. And with a mixed group of learners like those attending the Academy of Legislation’s courses, it helps when people can learn at their own pace.”This mixed group of learners partially consists of lawyers that could work through the learning content quite quickly. At the same time, this group could also use the course to get an enriched learning experience through video content and extensive reports on things like the parliamentary inquiry into Fraud Policy and Services.“But learners who aren’t as familiar with the course content can now absorb it at their own pace,” Saskia explains. “I find that a very positive characteristic of the blended learning approach.”She also warns that customisation, the masterclass’s topic, is a field that’s rapidly developing. Meaning it’s essential to try to keep the e-learning up-to-date as much as possible, and to keep an eye out for any changes in legislation.

As subject matter experts, Karolien and Saskia mainly contributed in areas that e-learning participants encounter in practice. Especially when it comes to legal matters, practical guidance and real-world examples are very helpful. Sometimes even crucial.Saskia: “When you’re dealing with heavy theory, article number such and such of the Dutch General Administrative Law Act, I personally feel like I need to hear: who are we talking about, exactly? Give me a concrete example. Which is why Karolien and I included both case studies and examples from jurisdiction when we were building the e-learning.””Ultimately, Puck Onnekes was responsible for building the content for the online learning journey. Quite the challenge, since, prior to the collaboration, she hadn’t really come into contact with the topic of custom solutions in administrative law before.Puck: “I had documents and slides at my disposal that had previously been used during the masterclass, but not much of it could be included directly. This meant I really needed to rely on the knowledge of the experts. It was an amazing challenge, which led to quite a few in-depth discussions.”According to Puck, the results don’t lie. “You clearly notice how the e-learning contributes to the in-person part of the masterclass. That was the goal we wanted to achieve together.”

Apart from the collaboration between training coordinators, trainers/subject matter experts and the Training Improvement Engineer, the success of a learning journey wholly depends on the way it’s received by learners. How did these learners experience the new, blended format for the ‘Ruimte in Regels’ masterclass?

A more effective masterclass with happy learners

First, let’s give you some more context on the ‘blended’ aspect of the new masterclass. One of the additions of blended learning was through aNewSpring’s survey feature.This feature made it possible to ask learners preliminary questions like: “What is your opinion on custom solutions in administrative law?” They were also presented with a specific example and asked whether they would opt for a custom solution in this case.Previously, these questions were part of a digital intake process, already. The format of this intake was amended using aNewSpring’s survey feature.Hanneke Bezemer: “We combined the original intake with the survey feature, giving us centralised access to the answers. This gives everyone involved an easier overview of the results. You can simply download all the answers as an export, which means you get insight into the results at the click of a button. It’s amazing.”The Academy for Legislation exports these results, which are very easy to extract from aNewSpring’s learning journey platform. This gives trainers Karolien and Saskia a good overview of their learners’ answers. Karolien: “Apart from that, it’s convenient to be able to see at what percentage learners have completed their e-learning.”Saskia: “It can be complicated to give direction to the groups we train, because of big differences in the basic knowledge individual learners possess. Which is why it’s so important to know who completed the e-learning, before the masterclass kicks off.”<h3>Importance of the data</h3>She also mentions how it’s important to get a good grasp of learners’ attitudes to the specific topic of custom solutions in administrative law, and how often they encounter this in their day-to-day jobs. This facilitates a group conversation on the topic of custom solutions, right from the start of the course.Data shows that at least 70% of the learners activated their online learning environment three days before the course starts. And there were also two moments in which learners were asked to evaluate the course. These showed they considered the e-learning to be a valuable addition, with an average grade of 8,2.

Saskia: “The in-person part of the course is quite brief. With the survey feature, we could get a clear picture of who would be attending the course. Not just their names and job titles, but also what their perception of custom solutions in administrative law were. We can use that information to get group conversations going during the in-person part of the course.”It turns out the online part of the learning journey was a huge enrichment of the in-person part of the masterclass. Apart from the added efficiency created by merging the intake and the original survey questions, the masterclass itself also became more effective due to the use of blended learning.

What’s next?

Futureproofing traineeships, potentially by adding e-learning, too

So, what’s next? What does a future collaboration between aNewSpring and the Academy for Legislation look like? Are there any other blended learning projects planned?Hanneke Bezemer: “First of all, this revisited masterclass is the first time we’re offering a long-term course that partly takes place online. We don’t have any concrete plans for similar projects at the moment.”“Right now, we’re focusing on our traineeships. What will those look like in the future? How can we make sure they’re future-proof? We’re not sure whether e-learning will play a part in those, but we are having those discussions.”Puck is also aware of these internal conversations. She knows what’s going on at the Academy, and is ready to assist and advise where needed in her role as Training Improvement Engineer. Especially when there are questions regarding what type of learning content is or isn’t suitable for an online approach, her expertise can be of great use.As far as an iteration on the ‘Ruimte in Regels’ masterclass is concerned, Saskia van Muiswinkel has some ideas of her own: “The e-learning currently consists of quite a lot of reading material. I’d love to know whether it’s possible to make this even more interactive. I’m curious as to the possibilities. I’m sure they know all about what’s possible over at aNewSpring.”

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Customer Story

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In this Training Improvement Story, the Academy for Legislation took a pre-existing masterclass and turned it into a successful, meaningful blended training programme.

Academy for Legislation: The ideal blend of online and offline learning

The ideal blend of online and offline learning

Academy for Legislation

According to Carla Steenbeeke, Learning Specialist at <a target="_blank" href="https://www.onlinestuderen.com/">Onlinestuderen.com</a>, more than 100 priority vehicles are involved in accidents across the Netherlands every year. This alarming statistic prompted the learning solutions company to develop a blended course that would address the issue and put better-skilled emergency vehicle drivers on the road.Why are emergency vehicle drivers at high risk of causing an accident? Other than the obvious fact that they are driving at high speeds as they make their way to life-or-death situations, they are constantly bombarded with visual and acoustic inputs and signals.These range from wailing sirens and flashing lights, to driving in hazardous weather conditions and listening to constant radio traffic. Unavoidable Visual and Acoustic Signals (VAS), along with the sustained focus required to drive at high speed, are known to raise drivers’ stress levels and increase the <a target="_blank" href="https://link.springer.com/article/10.1007/s11845-023-03301-0#ref-CR2">risk of crashing</a>.

<h3>Stressful situations</h3><a target="_blank" href="https://www.medrxiv.org/content/10.1101/19003491v2.full">A recent study</a> from the US looked at how stress affects the driving abilities of paramedic students and found that collisions more than doubled when lights and sirens were used compared to when they were not. According to the authors, the cognitive system becomes overloaded under stressful conditions, decreasing the driver’s ability to concentrate and perform specific tasks, which may even contribute to risky decision-making when operating an emergency vehicle.To combat the many factors working against priority drivers, Onlinestuderen.com developed a course to prepare the instructors responsible for training priority vehicle drivers. Carla says: “By providing better training, we ensure that future drivers of priority vehicles are learning all the right skills.”Let’s take a closer look at how Onlinestuderen.com puts heroes behind the wheel and contributes to road safety in the Netherlands with its award-winning Emergency Vehicle Operator Course (EVOC).

The challenge

Adequately preparing priority vehicle drivers for stressful situations

Despite the danger to drivers and the public, Onlinestuderen.com found that there aren’t any quality training courses that adequately prepare priority vehicle drivers for the stressful situations caused by Visual and Acoustic Signals (VAS). They found that:<ol><li>Most emergency driver courses focus solely on defensive driving techniques and how to manoeuvre through traffic safely.</li><li>Few courses consider the ‘human’ factor – how drivers process and manage VAS while driving at high speeds and their capacity to respond to significant stressors.</li><li>Existing training courses don’t allow for systematic knowledge transfer between driving instructors and learner drivers, nor do they provide opportunities for personalised learning or the tools to facilitate deep, long-term knowledge retention.</li></ol>

The solution

A revolutionary EVOC blended learning programme for instructors

In consultation with subject experts and on behalf of De VerkeersAcademie, Onlinestuderen.com developed a revolutionary new EVOC programme. This unique training programme is aimed at emergency vehicle driving instructors who will train future drivers to operate emergency vehicles, such as police cars, ambulances, or fire trucks.The course structure is based on the <a href="https://www.researchgate.net/figure/Five-phase-in-Plomp-model-for-development-design-research-The-five-phases-include-1_fig1_337141186#:~:text=The%20Plomp%20model%20has%20five,the%20Implementation%20phase%20%5B16%5D%20.">Plomp model of instructional design</a> and is the first of its kind in the Netherlands. Another marker for success, the course won first place in the <a href="https://www.onlinestuderen.com/most-impactful-learning-journey-anewspring-award/">aNewSpring Awards 2023</a> for the &#039;Most Impactful Learning Journey’!

Watch how Onlinestuderen.com pitched their winning learning journey at the 2023 aNewSpring Awards

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The aNewSpring learning journey platform was the glue Onlinestuderen.com needed to craft together a fully blended learning experience.Carla says: “We had to ensure that the online, classroom-based, and practical on-the-road training were complementary. To do this, we created an activity matrix to get an overview of the learning objectives, then planned what could go online, what goes to the classroom, and what is best learnt through practical on-the-road training to meet those objectives.”

<h3>The 3 phases of the Emergency Vehicle Operator Course</h3>The Onlinestuderen.com EVOC is divided into three dynamic, interlinked phases that smartly integrate the three learning environments. From theory to practical training, these phases support learners to engage deeply with the course material and not only acquire knowledge more quickly but remember it for longer.Phase 1 – eLearning on the aNewSpring platformLearners start by exploring diverse learning activities by following an intuitive and adaptive learning journey in the aNewSpring platform. In this phase, they also attend retention-focused lessons and interactive sessions in the classroom where they can ask questions and dive deeper into tricky topics.Then, a favourite practical activity: Using the driving simulator to learn the fine art of braking, cornering, and steering in various situations. At the end of this phase, participants attend three road training sessions, each building on the last and culminating in an assessment of their own driving and instructor skills.Phase 2 – Targeted training to recognise and manage stressIn this phase, using the aNewSpring platform, the course addresses the human factor while driving with VAS. Learners complete online assignments and reflection activities, including surveys, interviews with priority drivers, and analysing a video of themselves driving with VAS. This process is designed to support an exploration of the physical manifestation of stress at different levels and how to recognise it in themselves and others. Once they can recognise these aspects, they explore techniques to manage their stress responses when confronted with VAS while driving an emergency vehicle.Phase 3 – Putting knowledge into practiceDuring the final phase, participants put everything they’ve learned from the eLearning and classroom sessions into practice. They teach a real-life lesson to a future priority driver, enabling their learners to focus on their VAS responses and stress-mitigating techniques while driving a priority vehicle.The course concludes with a theoretical and practical exam, after which everyone can celebrate a new cohort of holistically trained, self-aware, and safe emergency vehicle drivers on the road.

<h3>The collaboration</h3>For Onlinestuderen.com, working with aNewSpring was about more than just building a learning journey. The entire course was brought to life in ways few other solutions could, because Onlinestuderen.com’s training design and aNewSpring&#039;s intelligent technology are a great match.For instance, Onlinestuderen.com could leverage aNewSpring&#039;s reflection and evaluation activities, which takes learning beyond simple right or wrong questions and makes <a target="_blank" href="https://support.anewspring.com/en/articles/70374-set-up-a-video-hand-in-assignment">feedback</a> and <a target="_blank" href="https://support.anewspring.com/en/articles/70451-the-reflection-activity">reflection</a> an integral part of the learning journey.Together, Onlinestuderen.com and aNewSpring were able to strike the perfect balance between online learning, classroom sessions, and practical on the road training.

When reflecting on the learning journey, Carla had this to say: “By using aNewSpring, learners could study and prepare at home ahead of time. This fast-tracked training, and we could use the classroom and practical training sessions to really dive into the material and help learners put their new-found knowledge into practice.”Building the course began with aNewSpring&#039;s <a href="https://www.anewspring.com/services/organisations-successful-with-anewspring">Customer Success Framework</a>. Once the objectives were set and a logical design was framed, Onlinestuderen.com started to map out the blended learning path, meticulously planning every action and interaction learners would take as they made their way through the course’s diverse theory, activities, and tests.Throughout, aNewSpring&#039;s Customer Success team was at hand to guide Onlinestuderen.com in crafting a memorable solution that neatly wove together the different learning modalities. Once the training went live and participants embarked on their learning journey, it was easy to track whether they reached their training and development goals and identify opportunities for growth and improvement.

The result

A first-time pass rate of 77%

Emergency vehicle drivers are at the front line in responding to accidents and emergencies. The unique circumstances these heroes face as they race to save lives present huge challenges, but the Onlinestuderen.com course has been instrumental in overcoming them.With a first-time pass rate of 77%, the Onlinestuderen.com EVOC is quickly becoming the status quo for the training of priority vehicle instructors in the Netherlands.

Carla says: “We found the combination of online learning, classroom discussions and practical training highly innovative. We&#039;re very happy that aNewSpring enabled us to accomplish that!”By training priority vehicle driving instructors in the human factor with a truly blended learning approach, we are well on our way to contributing to safer roads for all.

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skills training

To combat the many factors working against priority drivers, Onlinestuderen.com developed a course to prepare the instructors responsible for training priority vehicle drivers.

Training for stress-resilient emergency drivers

Driving change: Award-winning training for stress-resilient emergency drivers

Onlinestuderen.com

How do you ‘unstick’ yourself when you realise the learning platform you’re using doesn’t support your vision and plans for the future? You migrate to a new learning platform. Not an easy task when you have over 130,000 users from over 200 different companies. But it’s exactly what the <a target="_blank" href="https://www.cieh.org/">Chartered Institute of Environmental Health (CIEH)</a> did when they migrated to aNewSpring.

The problem

An old-fashioned online portfolio

So, you’re an important and widely known training provider of environmental and public health courses. Your organisation has over 8,000 members worldwide, and you’ve been pioneering professional education for over 140 years. And, yet, it’s not all rosy – your online platform seems to be a bit outdated and your options seem limited. What do you do to prepare yourself for the future?It’s one thing to start refreshing your content and online courses, but it takes some courage to do what CIEH did. They stepped out of their comfort zone and started looking for other online platforms to support their vision and plans for the future. A great decision – as far as we’re concerned – but there are a few odds and ends to take care of; especially when the migration needs to be done within a few months.

The concept

Renovation through migration

Starting with a new learning platform can provide more opportunities, especially when you choose an option that is technically more advanced. A few examples of this are increasing interaction with learners and creating tailored courses. It&#039;s another plus if it also has a more favourable cost structure. Important to note here: although these are benefits in the future, they don&#039;t make the migration any easier. It takes time and a lot of effort to prepare for migrating from one platform to the other. You have to understand the old system, inform all your clients and, above all, make sure your content can be moved without losing any data.According to Stephen Joyce, Programme Manager at CIEH, the hardest part for them was retracing and understanding all the layers of their old system. They had estimated that around 200 companies were using their content, divided into about three layers within the platform. This couldn’t have been further from the truth. They discovered up to seven layers within their platform and over 1,500 companies due to several resellers.

These unexpected numbers made it a lot trickier to move the content and inform everyone involved. This was especially so, because CIEH also had to deal with a number of users without any contact information, who could not be notified of the changes in usage. However, they did manage to do what they wanted: their complete portfolio moved to aNewSpring. It even has an updated structure to prevent any similar misunderstandings from happening in the future.

Step by step: Inspiration and versatility

CIEH managed to realise the migration in just under six weeks. Thanks to a great effort by their fantastic team, their entire portfolio was migrated to aNewSpring all at once. This was done to ensure as few problems as possible for their clients, leaving their team ready to start their next initiative.

Yes, that’s right. They’re not done yet! Part of their motivation to choose aNewSpring was the technological possibilities for the future. They’ll be looking at how to use capabilities like the MemoTrainer and the adaptive learning features in the future.

Discover the possibilities

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Migrating to a new learning platform: not an easy task when you have over 130,000 users from over 200 different companies. But it’s exactly what CIEH did when they migrated to the aNewSpring platform.

CIEH: Migrating to a learning platform that opens up new possibilities

Migrating to a learning platform that opens up new possibilities

CIEH

Childcare workers have a full schedule, so how do you get them get acquainted with a new daycare app? By using the power of storytelling throughout the course.

Interactive training made to measure

How do you create an informative, interactive, time-efficient and fun training for childcare workers? The training has to guarantee consistent quality and a brief runtime, and it shouldn’t be too complicated. It would also be fun to involve the parents and their children at the same time, but how do you substantiate such high expectations?

Intuitive e-learning to get to know the software

<a target="_blank" href="https://www.kidskonnect.nl/en">Konnect</a> has developed an e-learning course to educate childcare workers in an intuitive way as they get acquainted with the app. This e-learning uses a storytelling method to guide the childcare worker. It also involves the parents and children in the process and consists of ten chapters filled with simulations of the Van Kampen family to demonstrate how the app should ideally be used. In addition, the virtual tutor, Iris, helps to set the learning objectives. She also introduces every new chapter and summarises the end of every chapter as well.The variety in exercises makes the training appealing; the childcare worker can, for example, send a picture of a child or allow a child to write in an electronic diary. The parents won’t have to miss a thing, as they can access these messages from a distance anytime they want.

A successful and adaptive acquaintance with reality

Thanks to aNewSpring, the e-learning course has a modular structure. This allows the course to be tailored for any organisation. It is also possible to add several other content chunks from outside the platform. Video instructions in Camtasia, simulations in Go Animate and SCORM, and software simulations through Adobe Captivate, for example.Since September 2017, over 4,000 daycare workers have successfully taken the course with relish. It takes a maximum of about two hours to do so, and it’s easy to pause the course when something comes up. You can pick up wherever you left off, anytime you want.

Interview with Jelmer Brouwer

Q&A with Jelmer Brouwer

How did you train people before you had the e-course?&quot;Before we had an online learning environment, we used to educate our trainees in a classroom setting. The classes often took place in the evening, which was somewhat tiring for the teacher and the trainees. It was also hard to maintain a consistent quality because the teacher and/or the trainees might not be as alert at all times. In addition, it’s complicated to keep the trainees’ entry level on tablets and software in mind.However, we’ve succeeded! Every trainee can take all the time he or she needs to complete the e-course instead of rushing through the information in class.&quot;Did any major organisation request an e-course specifically made for them?&quot;We’ve thought about allowing this, for example by adding a tailor-made introductory video. It would have been possible in aNewSpring as well, but we didn’t go through with this idea because our course had been bought as a whole. At this point, we do have customers who provide only a part of the available courses to their employees.Thanks to aNewSpring, it’s easy to decide who gets to see which courses when you’ve arranged your portfolio well.&quot;

Did you face any other challenges whilst designing the course? Would you have done things differently?&quot;The biggest challenge is to simulate how the software will do on tablets. A lot of existing software packages aren’t ready yet to function properly on a tablet, so we had to come up with an alternative by incorporating it on a web browser.&quot;What did you like about designing the course? Is there anything you’d like to add?&quot;It’s awesome when you can engage your clients in a catchy learning journey that emphasises the handiness of the course or when the feedback you receive from your clients is as positive as ours. Varying between animations, simulations and videos also makes it fun to actually design the e-course.&quot;

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