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Roy's Training Improvement Café

In Roy&#039;s Training Improvement Café, Roy de Vries, Learning Innovator at aNewSpring explores how people really learn and what we as training experts can learn from that to keep improving our training. In this very first episode of the renewed Training Improvement Café, Roy sits down with Britt Brackenie—co-founder of Route12 and passionate advocate of practical learning transfer. Together, they explore what really makes training stick and how to create learning experiences that actually lead to behavioral change at work.💡 Spoiler alert: It’s not just about what happens in the training itself.<h2>Watch the full episode below</h2>Just hit play or scroll down for the show notes and the full transcript.

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Episode 01 – Britt Brackenie on the 12 Levers of Transfer EffectivenessIn this very first episode of the renewed Training Improvement Café, Roy sits down with Britt Brackenie—co-founder of Route12 and passionate advocate of practical learning transfer. Together, they explore what really makes training stick and how to create learning experiences that actually lead to behavioral change at work.💡 Spoiler alert: It’s not just about what happens in the training itself.About BrittBritt Brackenie is a co-founder of Route12 and helps L&amp;D professionals design impactful learning journeys. With a background in Human Resource Management and a fascination for creating meaningful experiences, Britt now focuses on improving training transfer based on research by Dr. Ina Weinbauer-Heidel.What you&#039;ll learn in this episode:<ul><li>Why Britt once considered becoming a funeral coordinator (!)</li><li>How the 12 levers of transfer effectiveness help L&amp;D pros create more effective programs</li><li>How to use the transfer card game to reflect on existing training</li><li>Why clear transfer goals beat traditional learning objectives</li><li>The role of managers and peers in successful transfer</li><li>Small changes with big impact, like writing letters to managers</li><li>Why “What’s your biggest takeaway?” might not be the best closing question</li></ul>Episode highlights<ul><li>[00:01:00] – Why Roy loves the topic of transfer</li><li>[00:05:00] – Britt’s “aha” moment that led to Route12</li><li>[00:10:00] – What are transfer goals, and how do they differ from learning goals?</li><li>[00:14:00] – Playing the transfer card game with a cybersecurity training case</li><li>[00:35:00] – Can you ever cover all 12 levers in one training?</li><li>[00:39:00] – Why a letter to the manager might work better than a letter to yourself</li><li>[00:44:00] – Britt’s take on the most overrated L&amp;D advice</li></ul>Resources mentioned<ul><li><a href="https://www.transfereffectiveness.com/en">The 12 Levers of Learning Transfer – by Dr. Ina Weinbauer-Heidel</a></li><li><a href="https://www.routetwaalf.nl/transfer-designer-certification">Transfer Designer Certification</a></li><li><a href="https://www.routetwaalf.nl/resources">Blog posts by Britt and Route12</a></li><li><a href="https://www.linkedin.com/in/brittbrackenie/">Britt’s LinkedIn</a></li><li><a href="https://brittleert.nl/">Britt’s newsletter “Britt Leert”</a></li></ul>Britt’s inspirations<ul><li><a target="_blank" href="https://www.linkedin.com/in/juliedirksen/">Julie Dirksen</a> – blending learning science with behavioral science</li><li><a target="_blank" href="https://www.linkedin.com/in/laviniamehedintu/">Lavinia Mehedintu (Offbeat)</a> – thought leader in L&amp;D curation</li><li><a target="_blank" href="https://www.linkedin.com/in/drszlachta/">Dr. Alaina Szlachta</a> – specialist in evaluation and data-driven training improvement</li></ul>Quick tips to apply right away<ul><li>Try ending your next training with transfer planning, not just reflection</li><li>Get participants to write a letter to their manager with their key insights and next steps</li><li>Involve managers before and after training with simple 15-min conversations</li><li>Use transfer goals (not learning objectives!) to clarify desired behavior change</li></ul>Listen to this episode<ul><li><a target="_blank" href="https://open.spotify.com/show/26t7YhYsrITemuBus2o4sq">Spotify</a></li></ul> We’d love your feedback!What did you think of the episode? Have a question for Roy or Britt? Share your thoughts via <a href="mailto:roy@anewspring.com">roy@anewspring.com</a> or message us on LinkedIn.📣 Don’t forget to subscribe, leave a review, and share this episode with fellow L&amp;D pros who care about making learning work.

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Article

In this very first episode Roy sits down with Britt Brackenie to explore what really makes training stick and how to create learning experiences that actually lead to behavioral change at work.

The 12 Levers of Transfer Effectiveness with Britt Brackenie

Training Improvement Café Episode 01: Transfer Effectiveness

transfer

training improvement

Interview

Love to Learn Spotlight

Have you ever sat through a dull lecture, watching the clock, waiting for a break, and wondering why learning has to be so boring?Niels Floor thought the same. But instead of accepting it, he decided to change it. In 2007, he introduced the term Learning Experience Design (LXD) – a way to make learning not only more engaging and immersive but, most importantly, more effective.

Meet Niels

<h3>The Father of Learning Experience Design</h3>Originally from the Netherlands, Niels began his career in graphic and interaction design. When he first introduced himself as a Learning Experience Designer, people raised their eyebrows. &quot;They thought I’d made something up,&quot; he says. But to Niels, it made perfect sense. With a background in design, experience in teaching at various universities, and a growing frustration with traditional education, he saw an opportunity: we learn from what we experience – so why not design learning the way we design great experiences?

Instant clickThat thought led him to introduce the concept of Learning Experience Design. “I did introduce the term. Someone later found a scientific article where a researcher had used it years before, but it was just a single mention – nothing really came of it. When I came up with the term Learning Experience Design, I instantly felt this click, this moment where I thought, ‘This is exactly what I want to do.’”Niels followed through as he dedicated his professional life to the development, application and promotion of Learning Experience Design ever since.At first, not everyone was convinced. &quot;In the Netherlands, people can be quite sceptical,&quot; Niels says with a grin. But he didn’t let that stop him. Now, as the ‘Father of Learning Experience Design’ – though he wouldn’t call himself that – he is dedicated to making learning more engaging and meaningful for educators and learners around the world.

Experience LXD during our next Love to Learn Experience.

Article continues after the fun fact

His first international business trip for LXD wasn’t to a nearby country, but all the way to Brazil. “I wasn’t expecting that at all. But they got the idea, they were like, ‘This is exciting, let’s bring Niels over.’”

First stop: Brazil

Global impact

The impact quickly became global. The moment Niels landed in Brazil, he was invited to conduct training in Singapore.That’s when it became apparent that the adopters of LXD were spread all over the world. Niels’s next challenge: how do you identify all these people and bring them together?Niels tackled this by creating the Learning Experience Canvas, a free tool designed to help educators and designers craft structured learning experiences. As more people started using it, an international community began to take shape, eventually paving the way for LXDCON—now an annual conference celebrating its tenth year.

Learn more about LXDCON

Niels compares LXD to Indiana Jones—both passionate, independent, and all about protecting valuable &quot;treasures&quot; (aka great learning experiences), even when things go off track.

LXD: The temple of knowledge

Learning Rockstar

<h3>A Rockstar in Learning Design</h3>We know we’ve used the term &#039;learning rockstars&#039; before, but Niels Floor is a true learning rockstar – quite literally.As a teen, he dreamed of becoming a rockstar, and that love for music never faded. He plays the guitar, piano, and bass, and he sings—but what he enjoys most is writing music. In many ways, he sees it as similar to designing a learning experience.

This emotional connection is key to effective learning. Think back to your teenage days: If you were sitting in class and you had just fallen in love with someone, the whole world felt different, and everything in class seemed to take on a new meaning. Meanwhile, the person next to you might have been going through a breakup, experiencing the same lesson in a completely different way.Our emotions shape how we learn and what we remember—something that’s just as true in the classroom as it is at a concert.

His love for music isn’t just a hobby—it made its way into his teaching. As a brain booster, he composed and played music for his students to set the right mood for learning.

La...La...La...Learning

Brain boosters

When designing his own courses, Niels always prioritises experience over strict structure. During his time running a six-month minor programme at Avans University of Applied Sciences, he had the freedom to design the course as he wished. He started each class with a fun brain booster, made fresh juice for the students, and even created music for them. Niels incorporated all sorts of quirky activities, not necessarily to improve their brains on the spot, but to remind students, &quot;Your brain is a very important part of who you are—treat it carefully.&quot;Rather than focusing just on learning objectives, Niels asked a bigger question: How do I want my students to feel at the start, and how do I want them to feel at the end? This approach makes learning more personal, flexible, and engaging. “Learning isn’t supposed to be easy,” he adds. “Challenge and discomfort are part of the process.”

<h3><strike>Endure</strike> Experience Learning</h3>Learning should be something you want to do—not something you have to endure. Niels has spent his career proving that when learning is designed as an experience, people don’t just remember it—they enjoy it. Whether through music, hands-on challenges, or creative interactions, he keeps pushing the boundaries of education.Niels is convinced that a great experience should not only be educational but also emotionally engaging. &quot;So you have to surprise them in a way that they&#039;re like, &#039;Oh, wait. This is better than I expected. This is actually quite interesting.&#039; Instead of just taking it for granted and saying, &#039;Well, people don&#039;t like this. Let&#039;s just make it user-friendly and as quick as possible, and they&#039;ll be done with it.&#039; No, I want to take a negative expectation and turn it into something where they&#039;re like, &#039;I&#039;m actually looking forward to the next e-learning module.&#039; That&#039;s what I&#039;m aiming for.&quot;We want more! And he relates this to music as well: &quot;When you go to a concert, if the artist is any good, they will leave you wanting more and shout &#039;We want more!&#039; A great concert has build-up, climax, and everything in it—just like any great learning experience.&quot;It may sound simple, but it&#039;s exactly what Niels aims for. In fact, the feedback he gets reflects this: people asking, &quot;When is the next module?&quot; rather than, &quot;Please, not again.&quot;

Niels is a proud guinea pig owner. &quot;We have two—Dusty and Snoopy. They’re surprisingly quick learners. With some training, they can do tricks like jumping through hoops or walking in circles.&quot;

Genius guinea pigs

<h3>Design unforgettable learning experiences</h3>

Love to Learn Experience

Make any training a delightful experience. &quot;This was way better than I expected. I&#039;m actually looking forward to the next module. That&#039;s what I&#039;m aiming for&quot;, Niels says.

Delight your learners

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Make learning unforgettable

Learning should be something you look forward to, not something you have to endure. Niels Floor shows how learning can be an engaging and memorable experience that really sticks with you.

Unforgettable Learning Experiences: Music to your ears with Niels Floor

Love to Learn Spotlight: Niels Floor

learning pioneers

In this series we put a spotlight on the passion and the life of true luminaries in learning, to discover what makes them tick about their area of learning expertise and to get inspired on how to help people learn better.For this first edition we had a chat with Dr. Alaina Szlachta about the power of data in learning and in life.

Meet Alaina

Some people shy away from data. But for Dr Alaina Szlachta, just hearing the word ‘data’ brings a big smile to her face. She proudly calls herself a ‘data nerd’, and once you get to know her, you can’t help but agree.Alaina is a Measurement Architect and Learning Designer with over 15 years of experience in academia and corporate learning. She specialises in creating data-driven and behaviour-changing learning experiences that deliver measurable results.

Learn to love data from Alaina during our Love to Learn Experience

Alaina is a former dancer who loved performing, but realising most careers end by 25, she made the tough choice to leave the stage and focus on her education—one of her hardest decisions.

From dance to data

Data as a tool to improve

<h3>Data as a tool to improve</h3>But where does that passion for measurement and evaluation come from?From an early age, data has been central to Alaina’s life. As an athlete, debater, and dancer, she learned that progress depended on measurement, feedback, and continuous improvement. Her coaches used data-driven systems to track performance, helping her focus on what mattered most to succeed.For Alaina, data was always a means to an end—winning. Her competitive nature made her appreciate the power of insights, ultimately earning her a university scholarship in speech and debate.This mindset carried over into the corporate world, where she quickly realised that data isn’t just about tracking numbers—it’s about optimising performance. As a leader, Alaina uses data to provide clear, evidence-based feedback, helping her team improve continuously. She knows that while feedback can be hard to hear, when it is backed by clear data, it becomes a tool for real growth and improvement.

Did you know Alaina didn’t write her book &quot;Measurement and Evaluation on a Shoestring&quot; alone? Her loyal Labrador, Doko, was right there with her the whole time—co-writer status granted!

Alaina's sidekick: Doko, the Data Dog

Data as a mirror

<h3>Data as a mirror</h3>But let’s be honest—data can be intimidating. There is a reality check that comes with data that can be uncomfortable.

<a target="_blank" href="https://www.linkedin.com/pulse/introduction-book-ceos-guide-training-elearning-work-will-thalheimer-a9qaf/">Dr. Will Thalheimer shares a strong point in his new book, CEO’s Guide to Training, eLearning, and Work.</a> He says, &quot;Over-relying on learner reaction and satisfaction scores can have damaging consequences. If we focus too much on making learners feel good, we might end up designing training that prioritises fun over real results.&quot;It’s a helpful reminder that while positive reactions are important, the true aim of training should always be to deliver real, measurable outcomes. As Alaina points out, “Learning is challenging and uncomfortable, and it&#039;s in that discomfort where true growth happens.”

If she had to compare data to a movie character, it would be Weird Barbie from the Barbie Movie. According to Alaina, data shares fascinating insights in its own way, but let’s face it, we’re all a bit scared of it!

Data Barbie

But here’s the positive twist: once we embrace what data can do, it becomes a powerful ally. As Alaina reflects: &quot;When you realise what data can do for you, there’s no holding back. All of a sudden, you want more data because you realise that data can help you do anything.&quot;Alaina also explains that data can help you achieve personal goals, improve performance, and solve problems in ways you may never have imagined. And that it’s not just about numbers; it’s about progress.That’s why it’s important to see data for what it really is: a tool for improvement.

Data to measure training impact

<h3>Data to measure training impact</h3>So how can you make the most of your training data for customers?Start by thinking of your training as a solution to a problem, not just a course. Talk to your customers about the challenges they want to solve and how your training fits into that. It’s not just about the session itself—it’s about the changes in performance that follow.Be clear from the beginning about what you’re trying to achieve. What behavioural or performance changes are you looking for? That way, you can use your data to see whether your training is truly making an impact.When we embrace data for what it truly is—honest and unfiltered—it can really drive change. It’s not about having all the answers, but about gaining insights that help us make better choices, improve, and lead more effectively. Data might not always tell us what we want to hear, but it’s the key to real, meaningful progress. So, let’s use it to move forward, learn, and grow.

Alaina doesn’t just break down walls around data—she literally breaks them down as a real estate investor, buying, renovating, and renting properties for 8 years!

Breaking down walls

<h3>Data-enabled training design made simple</h3>

Learn how to gather insights through feedback and activities, making your learning programmes more effective and adaptable. 👇 Sign up using the button below

Let Alaina help you improve!

Join Dr. Alaina Szlachta at the Love to Learn Experience

Learn to Love Data

Discover what makes luminaries in learning tick about their area of learning expertise. For this first edition we had a chat with Dr. Alaina Szlachta about the power of data in learning and in life.

Dr. Alaina Szlachta on why data is like Weird Barbie

Love to Learn Spotlight: Dr. Alaina Szlachta

Artificial Intelligence

Learning platform

You’ve probably heard of the term writer’s block: authors getting stuck while working on their next book. How should the story progress? How will the next chapter fit with the rest? As a learning designer, this feeling might sound all too familiar.For example, it can be surprisingly challenging to come up with enough strong and relevant questions to assess your learners’ knowledge. It’s not just time-consuming; it also requires heaps of brainpower and creativity.To make things easier, we’ve added the <a target="_blank" href="https://support.anewspring.com/en/articles/70709-the-ai-question-generator?__hstc=69646159.772a877a8d810392425d4b3d29f9d6f9.1735562009292.1737977886669.1737983430794.23&amp;__hssc=69646159.1.1737983430794&amp;__hsfp=3066288210&amp;_gl=1*1dscgzu*_gcl_au*MjcwOTk4MTEwLjE3MzU1NjIwMDc.">AI Question Generator</a> to our platform. This handy tool supports you in creating multiple-choice questions and answers (and let’s face it, coming up with a convincing wrong answer isn’t as easy as it sounds!).

Use cases

<h2>How can you use the AI Question Generator?</h2>The AI Question Generator is ideal to quickly generate a large number of questions you can then blindly add to your learning journeys. After all, more questions—that’s what every learner wants, isn’t it?Of course, that’s said with a touch of irony. AI offers incredible opportunities to make your learning journeys more engaging, effective, and impactful. However, as a learning designer, it’s essential to use these tools responsibly, always prioritising the needs and interests of your learners.

To help you make the most of it, here’s a rundown of the key applications for the Question Generator:

Quickly get started

Getting started quicklyYou want to present your learners with effective multiple-choice questions to test their knowledge and understanding, but you’re completely out of inspiration—and your SME is on holiday. What now?The AI Question Generator can help you overcome the “blank canvas fear” of not knowing how or where to begin. By generating questions quickly, it provides instant inspiration to keep the momentum going. You don’t have to start from scratch, making the process faster and more efficient.

More and better assessments

More and better assessmentsMany learning journeys can become way more effective by incorporating more and better assessments. In reality, however, many learning journeys are lacking in this regard—often because it’s not easy to come up with enough unique and relevant questions. The AI Question Generator makes this process much simpler.

The tool generates suggestions for multiple-choice questions based on your input, such as a text from the content library or a learning module. Of course, you’ll still need to review the generated questions for accuracy, but the barrier to adding assessments to your learning journeys is now much lower!

Adaptive learning paths

Finally create adaptive learning pathsWith the help of <a target="_blank" href="entry::97">adaptivity</a> in aNewSpring, you can ensure that your learners are only presented with content they haven’t yet mastered. What they already know can be automatically skipped. But how do you find out what someone already knows and what they don’t? Exactly: by asking questions, lots of questions!Perhaps this has been holding you back from fully implementing adaptivity at scale in your learning journeys. The AI Question Generator now takes a large portion of the heavy lifting off your shoulders, so that’s one obstacle less <strike>on your learning path</strike> in your way.

The MemoTrainer

Reinforce and retain with the MemoTrainerThe MemoTrainer is a useful feature in the aNewSpring platform that helps learners retain knowledge by repeating content and testing knowledge in manageable chunks over time. To make the MemoTrainer work effectively, you need a large number of questions. This can be a challenge, especially when it comes to creating variations within the same learning objectives.

With the AI Question Generator, you can quickly create alternative questions that align with specific learning objectives. This allows you to generate enough questions for an effective MemoTrainer much faster, without compromising the quality of the content.

Working in a didactically sound manner

<h2>Working in a didactically sound manner</h2>As you can see from the examples above, this AI functionality makes personalised learning much more accessible for you as a learning designer.It can be tempting to use generative AI simply to speed up the creation of more learning content, but if you&#039;re not careful, this could compromise the quality and effectiveness of your training. The real opportunity for you as a learning designer lies in using AI as a co-pilot. By making certain tasks quicker and easier, AI allows you to focus even more on creating the best possible training and, of course, on your learners.

But the benefit isn&#039;t just in getting more done in less time. We also ensure that the Question Generator takes didactic principles into account.For example, while generating questions, you can apply <a target="_blank" href="entry::617">the levels of Bloom’s Taxonomy</a> to ensure that your questions align with specific learning objectives. This enables you to create questions ranging from simple knowledge-based prompts to more challenging ones focused on analysis or creativity. Not only does this add more variety and depth to your assessments, but it also makes the learning process more effective and tailored to the learners&#039; level.If you choose not to use Bloom’s Taxonomy, you’ll automatically get &quot;standard&quot; questions.

Learn more about Bloom's Taxonomy

<h3>What our customers are saying</h3>Here’s what the first users of our AI question generator have to say.&quot;I found the answer options for the questions very well formulated, better than ChatGPT 4. The answers are often logical, which makes the questions harder to answer.&quot; - Dorien, <a target="_blank" href="https://www.shaer.nl">Shaer</a>&quot;An incredibly useful tool with versatile applications. The feature to input text and generate a question from it is remarkably practical. It’s simple to use and, for me, saves the most time when working with my customers.&quot; - David, <a target="_blank" href="https://cuble.nl">Cuble</a>

Get started yourself

Curious to learn more or want to see exactly how our AI Question Generator works?

The AI Question Generator is just the beginning. Behind the scenes, we’re working on even more AI applications that will help you improve your training. We can’t wait to share them with you!Got feedback or questions? Let our <a target="_blank" href="mailto:support@anewspring.nl">Support Heroes</a> know!

Want to see the AI Question Generator in action?

Designing good test questions often takes a lot of time for learning designers. With our AI Question Generator, you can easily create strong multiple-choice questions with smart answer options.

The AI Question Generator: your co-pilot for more and better questions

AI for learning

Leerplatform

Release

Release 107 is here!We’re excited to introduce new developments to our learning platform. This release, which goes live on Tuesday, 26 November, not only brings a powerful AI tool for content creation but also marks the first step toward a completely revamped learner experience.Let’s dive into the details!

Changes for learners

<h2>Changes for learners</h2>Easy loginSpeaking about the learner experience; we’ve tackled the login screens first. We’ve revamped the flow and made several improvements:<ul><li>The login flow is now consistent across different use cases.</li><li>We’ve redesigned the login box to make elements easier to find. If you use a welcome message, it will now also appear in the login box.</li><li>Learners can now easily show and hide their passwords.</li></ul>Curious about all the changes to the login screens and what they mean for your learning environment? A full explanation of all the improvements can be found here:<ul><li><a rel="noopener" target="_blank" href="https://support.anewspring.com/en/articles/70706?utm_campaign=Product&amp;utm_source=hs_email&amp;utm_medium=email&amp;_hsenc=p2ANqtz-9w2ACv-KcnzBWNipq-RkWWXQwWQZu9-OPvnfHwZBiN6wrKKCf6zGyuEwzaEneeCTBaAOaX">Improvements to the login screens for Organisations</a></li><li><a rel="noopener" target="_blank" href="https://support-trainer.anewspring.com/en/articles/692?utm_campaign=Product&amp;utm_source=hs_email&amp;utm_medium=email&amp;_hsenc=p2ANqtz-9w2ACv-KcnzBWNipq-RkWWXQwWQZu9-OPvnfHwZBiN6wrKKCf6zGyuEwzaEneeCTBaAOaX">Improvements to the login screens for Trainers</a></li></ul>

Changes for the staff side

<h2>Changes for the staff side</h2>Create AI generated multiple choice questions in a flashWriting questions can be complex and time-consuming, especially when trying to create enough practice material to help learners feel confident in their knowledge.Now, authors (with or without a writer&#039;s block) can generate multiple-choice questions using AI. Simply click the &quot;+Question&quot; button in an activity or in the content library. You can create questions based on text that you enter or you can select one or multiple content parts, and the AI-tool will generate relevant, high-quality questions.Let AI do the hard work for you and be inspired by the questions it provides. This tool is also ideal for creating additional questions on specific topics to improve the MemoTrainer or adaptivity.

Let AI do the hard work

Hide past events for a cleaner overviewThis feature has been available since August 23, 2024.When updating an event, admins often encounter a large list. When most events have already taken place, this can get in the way of keeping a clear overview.We’ve added a new filter, which allows admins to choose to display past events, upcoming events or all events. This makes it easier to focus on the relevant ones and improves the overall clarity of the event overview.

Make it more organised

We’re excited to introduce new developments to our learning platform. This is Release 107, which goes live on 26 November 2024. Let’s dive into the details!

Articles

The 12 Levers of Transfer Effectiveness with Britt Brackenie

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The 12 Levers of Transfer Effectiveness with Britt Brackenie

Unforgettable Learning Experiences: Music to your ears with Niels Floor

Dr. Alaina Szlachta on why data is like Weird Barbie

The AI Question Generator: your co-pilot for more and better questions

Release 107: Generate questions in seconds with AI

From PowerPoint to e-learning: 4 pitfalls

Release 106: Clean up your content and files!

Overcome the limits of classroom training

Level up your understanding of learning levels

Release 105: Messages in the app, tagging for files and more!

Podcast: The evolving designer

Release 104: Five updates and improvements

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