“One and a half years ago, we created a special ‘onboarding’ programme for this purpose, which is a combination of online learning and a programme on the shop floor. This is how they get to know the whole shop. As a physical tool for this, every new helper gets a passport. In addition to all kinds of assignments, the programme includes the route through the shop and various helpful checklists. By using the passport, new helpers go through the entire introductory programme during the first three weeks. In a special app, they submit photos and other practical assignments. They work together with a buddy: someone who is on the same level, but who already has experience and can explain what needs to be done. For many young people, a part-time job in the supermarket is their first part-time job, and they immediately come into contact with colleagues and customers. It is very important that they are properly trained, as they themselves and the organisation will benefit from that for the rest of their careers”.