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Ger’s Learning Notes: #18 Performance Support

Ger’s Learning Notes- #18 Performance Support

Without realising it, you use a lot of performance support every day. This support comes in various shapes and sizes. You will find more details on this in this edition of learning notes.

Posted on January 24, 2018.

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(1) The importance and value of the checklist by Atul Gawande (TED talk)

by Atul Gawande @Atul_Gawande

What’s it about?
Atul Gawande explains the power of the checklist – how it can improve performance (and save lives!). Improving performance using checklists can be much more effective than learning/training; it can also be an important ‘add-on’ for highly skilled professionals.
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Why watch it?

  • You’ll be surprised by the magnificent results Gawande and his colleagues managed to achieve by applying checklists in healthcare (He is a surgeon.).
    Gawande also provides inspiring examples of the successful application of checklists in other professional areas.
  • Watch it as a ‘primer’, and then read his book, ‘The Checklist Manifesto’.
  • aNewSpring provides a specific functionality to create checklists! See the info at the bottom of this page. Combine it with the new QR code functionality, and Atul Gawande will be proud of you!

Where to find it?
The importance and value of the checklist

(2) The anatomy of the modern learning professional

by Nick Shackleton-Jones @shackletonjones

What’s it about?
Nick Shackleton-Jones has been sharing his thoughts on ‘moving from courses to resources’ for many years now. In this overview, he presents a practical overview of examples of resources that can be used. I like that he added ‘experiences’ to his latest thinking.
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Why read it?

  • Broaden your scope to prevent yourself from ‘walking into the learning trap’ too easily.
  • See how you can add additional – likely even more – value as a learning designer when you create performance support and experiences.
  • See 24 examples of performance support ideas in the infographic (and yes – the use of an infographic is one of them!), and get 30 examples of experience design for free!

 

Where to find it?

The anatomy of the modern learning professional

The 70:20:10 performance support storm

(3) The 70:20:10 performance support storm

by Jos Arets (@AretsJos), Charles Jennings (@charlesjennings) and Vivian Heijnen (@VivianHeijnen)

What’s it about?
The Performance Support Storm is a part (chapter 3) of a larger document called ‘70:20:10 into action’. It puts performance support in a wider (70:20:10 framework) perspective.

Why read?

  • The article gives some some essential background on the basics of performance support.
  • I very much like the checklist that is included. It helps you to explore (I should say ‘check’) and identify when performance support is an opportunity.
  • The checklist and the whole chapter gives references to the ‘grandmasters’ of performance support (Gery, Mosher, Gottfredson, Rosenberg and Rosset), so be sure to have a look at all the references at the end of the article.

Where to find it?

The 70:20:10 performance support storm

Performance support - laundry

(4) My 3 favorite low-tech performance support examples

By me @GerDriesen

What’s it about?
There are many brilliant performance support solutions that are ‘low tech’ but very effective. See four pictures and get inspired about your low-tech performance support solution.

Why read it?

  • Picture 1: shows a low-tech, wearable, performance support example. I’m sure you even wear one yourself right now. And more magic – it is always available at ‘the moment of need’.
  • Picture 2: a really nice vintage performance support example. My friend, Michelle Ockers, recently reintroduced this one at Quantas after I shared it with her.
  • Picture 3: embedded low-tech performance support. Right where you need it – integrated with your workplace tabletop where you have to perform your task. In this case, leading to ‘yummy’ results.

Where to find it?

Ger’s LinkedIn Pulse

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Ger’s Learning Notes: #17 Microlearning

Microlearning, a very relevant topic which hasn’t appeared in my learning notes yet. Why not? Well,  I waited a bit to be able to do a live interview with ‘the queen of microlearning’ a.k.a. Shannon Tipton. We had planned to do an interview in late 2017 for including it as a unique resource in this episode of my learning notes.

Posted on January 8, 2018.

PS -Did you know that you can sign up to receive the bi-weekly learning notes?

(1) Interview with ‘the Queen of Microlearning’ Shannon Tipton

by Shannon Tipton @stipton

What’s it about?
Shannon ‘Learning Rebel’ Tipton explains the most important features of microlearning in a very smart and practical way.

Why watch it?

  • Shannon has a practical and well-considered view on what microlearning should be and is not.
  • She delivered both a one-day pre-conference workshop and a ‘full-house’ concurrent session on microlearning at the ATD International Conference in Atlanta last May. She really knows what she is talking about!
  • Learn about the crucial basics, so you won’t be fooled and can be the trusted adviser regarding all things microlearning. Also read the great blogpost at the Learning Rebels website.

Where to find it?
Interview with ‘the Queen of Microlearning’ Shannon Tipton

(2) Six common microlearning myths
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by Clive Shepherd @cliveshepherd

What’s it about?
Clive Shepherd says, I believe there is ample evidence to show how, when it is designed and implemented well, microlearning can achieve great results. But it is not a panacea and works best as a strategic element in the overall architecture of workplace learning. When this learning veteran says this, you want to know more!

Why read it?

  • We all like mythbusting, don’t we? Be aware of the most common myths, so you know how to avoid them.
  • The word ‘common’ is very important in the title of this post. Clive Shepherd picks six topics that seem logically connected to microlearning, but be aware of your assumptions. Keep your thinking clear, just the way Clive does
  • At the end, it is not about myth busting; this post gives some well-balanced thought to when, where and how to make use of microlearning and when, where and how not to.

Where to find it?

Six common microlearning myths by Clive Shepherd

(3) Microlearning techniques: What you need to know about microlearning

by Tracy Scott

What’s it about?
This post is a combination of explaining the characteristics of microlearning as well as the steps needed to create a microlearning strategy.

Why read?

  • The first part explains the three critical components related to microlearning (which is very relevant, in my opinion).
  • You can check if microlearning is right for you and, if so, learn about the four steps you can take to develop a microlearning strategy.
  • And finally, if you like pizza, do check out the included pizza example!

Where to find it?

Microlearning techniques: What you need to know about microlearning

(4) The 47 best microlearning infographics
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On Pinterest

What’s it about?
Infographics can be great examples of a microlearning modality. Here are 47 infographics related to microlearning (or learning, in general).

Why read it?

  • The infographics present some useful content related to microlearning and learning in general.
  • You’ll find some nice ideas of how to use infographics as examples of microlearning.
  • I count on you to (make and) share your best or favorite infographic

Where to find it?

The 47 best microlearning infographics

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Ger’s Learning Notes: #16 Learning culture

‘Culture eats strategy for breakfast, lunch and dinner’ is a famous saying you’ve probably heard before. I think the same goes for a ‘learning’ culture. If a learning culture is good, it will support the effectiveness of all well-designed learning opportunities and interventions. If the learning culture is weak, the effectiveness of learning and application on the job might be very poor, despite a great design.
So, let’s explore some resources on learning culture.

Posted on November 21, 2017.

PS -Did you know that you can sign up to receive the bi-weekly learning notes?

(1) From a training culture to a learning culture

by Stephen J. Gill

What’s it about?
This post by Stephen Gill explores the differences between a training culture and a learning culture. Great professionals who are very good at designing training can actually be a risk for a good learning culture.

Why read it?

  • The tough part of culture is that it is implicit; it’s so obvious that nobody is talking about it. The distinction between training culture and learning culture can open up the discussion and create a ‘fresh look’.
  • The article provides some clear directions on how to evolve from a training culture towards a learning culture.
  • Stephen Gill places training and learning in the context of the modern workplace – a good exercise for all of us.

Where to find it?
From a Training Culture to a Learning Culture

(2) Learning technologies: what managers really think

What’s it about?
The team of GoodPractice has an impressive track record in conducting field research on leadership and learning. What do managers appreciate when it comes to learning? GoodPractice asked the question and shares the answers.

Why read it?

  • Learning professionals do have ambitions and starting points and are influenced by what is ‘hot’ in their industry. That is a good thing in itself, but do we know what works best for the audience we focus on? This report shows the preferences of how managers like to learn best.
  • The data show some surprising results and very relevant nuances and reflections based on the time frame we are in right now.
  • The results were launched on November 16, 2017, so it’s really, really fresh content!

Where to find it?

Learning Technologies: What Managers Really Think

(3) Personal reflections from LearnTech Asia
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by Helen Blunden @ActivateLearn

What’s it about?
Helen Blunden shares her findings from her visit to the Learning Technologies Asia conference in Singapore early November. She wanted to learn about Asian culture related to learning. She also conducted one of the sessions at the conference.

Why read / watch it?

  • Helen came to the conference with an open mind and really wanted to reflect on her own cultural roots by being submerged in another culture.
  • Have a look at what you can discover if you apply a positive mindset, like Helen did: there must be a lot of good and interesting things to learn from this other culture (like the value of diplomas).
  • Video clips with personal reflection are included plus, as a bonus, free tourist/travel tips!

Where to find it?
Personal Reflections from LearnTech Asia

(4) Ten practical insights to improve your learning culture

What’s it about?
It is a ‘big post’ by BigThink. This organisation shares very interesting insights of the world’s most-renowned thought leaders in many areas.

Why read it?

  • It is a bit of a self-promotion post by BigThink, but I think they deserve it: they have shared so much ‘good stuff’ for many years now – one of my favorite ‘go-to guys’ for interesting content.
  • They created the BigThink Edge platform to support learning in organisations, so they have their own experiences on how to add to learning culture and share these experiences.
  • The list of ten insights is built around the insights of ‘big names’, an impressive list of thought leaders and their ideas on learning culture.

Where to find it?
10 Practical Insights to Improve Your Learning Culture

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Hooked on learning

I hope my learning notes will inspire you and keep you craving for more. Have questions or comments? Feel free to drop me an email or tweet (@GerDriesen).

Ger

Ger Driesen
Learning Innovation Leader

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