Martine: “If you change a page in the content library, it’s immediately updated in all the modules that contain that page. This means you don’t need to check all of it separately. When we work on paper, whole pages need to be replaced.
We also really like the app and so do our learners. It’s very easy to watch a video on a phone or tablet while sitting on the couch. Handing in an assignment, like an image of what the learners have done, is also a handy feature on the app.
But above all, we are fans of the helpdesk. They are always easy to reach and if you send a message, we usually receive an answer within an hour. When one of our customers experiences an issue with the platform, they call Tanja or me. They know that it will be fixed soon. However, that is only possible if you also take care of it quickly. That’s what we really need aNewSpring for. If customers want to learn digitally, we always recommend the aNewSpring platform. We have learned so much about the system that we have sort of become a part of your helpdesk ourselves.”