How Railcenter created the right mix of learning activities for their ‘learning on the job’ programme
Redesigning the on-the-job learning programme
Railcenter is the Dutch knowledge center for railway infrastructure. In the past they mainly offered a wide range of training programmes related to railway infrastructure. During recent years they have developed a broader and increasing scope. While they still offer training, they now also bring together multiple experts and stakeholders in the railway industry.
One of their training programmes is called Chief Workplace Safety. This programme teaches employees how to secure a specific section of the railway tracks. Securing a section is required for maintenance or when a problem needs to be resolved. There were a few challenges with the programme:
- The programme can only be started at set dates.
- The programme includes 7 days of classroom training and a period of practice on the job.
- It can take up to 6 months before a participant is certified.
Railcenter decided to redesign the programme to:
- facilitate on-the-job learning.
- shorten time to competence while taking into account personal learning preferences.
- offer flexible starting dates.
- allow participants to achieve a higher competence level compared to the existing programme.
Learning on the Job
Developing a blended programme
Learning on the job may sound easy but it is quite a challenge to do it properly. The learning and performance support design has to be spot on. The design needs to clarify and support the responsibilities and roles of all stakeholders. Railcenter used a triangle as a basic framework to put this in place.
Railcenter connects the learner with the learning provider and the job coach. The learning platform plays a central role by connecting all parties.
The job coach is an experienced colleague who guides the learner on the job. His role is very important. The job coach has to be supported with relevant information, tools and skills. In the design of the programme there is a strong emphasis on ‘on-the-job’ assignments.
The Chief Workplace Safety programme starts off with an intake. A test identifies what a participant already knows. A 360° analysis helps clarify the skills a participant has already developed. What follows is a learning contract between the job coach and the participant. Having the participant sign a learning contract improves the success rate as the participant feels more committed.
The learning journey itself consists of e-learning modules, animations, videos and assignments. The MemoTrainer helps participants practice various questions and an online app includes reference material.
The central learning principle is always related to a specific task and has the following structure:
- Acquiring the theory (via the platform) and/or acquiring practical skills on the job by observing the expert (job coach)
- Learning by executing specific tasks under supervision of the expert (job coach)
- Executing the task while working independently
A flexible training programme which reduces time to completion with 60%
Railcenter created a new Chief Workplace Safety programme based on the learning triangle. Participants complete the training programme in 6-10 weeks as opposed to 4-6 months with the original programme. The time gain is a result of two things.
First, it’s no longer required to sign up for, wait for, and sit through a 7-day classroom training. The programme starts immediately after the intake.
Second, the online learning platform helps participants obtain the theory and guides them through various assignments.
Developing over 220 questions, 10 lessons and 9 assignments
Redesigning the programme meant that a lot of work had to be done.
- The lessons providing the theory had to be designed. In this programme 10 theoretical lessons (containing SCORM modules) are available. The on the job learning part is structured and supported by assignments.
- Creating all the on-the-job assignments was quite an effort. In total 9 assignments were created.
- Job aids or performance support tools were developed. They were distributed through the platform and the MemoTrainer app.
- To prepare for the external certification by railAlert, four practice tests were designed. Over 220 questions were developed to be used with the MemoTrainer function.
- A 360° feedback function in the programme was also developed
- Background information related to each task was included in the platform as a set of PDF’s.
All of the on the job assignments that are done by the participants are reviewed by the job coach so feedback can be provided and, if necessary, rework can be done in a way that is well documented. Reviewed and finalised assignments are gathered in a digital portfolio in the platform.
Job coaches can make or break the on-the-job learning programme
In this learning-on-the-job learning approach the role of the job coach is crucial. That means that job coaches have to be supported to make their role as easy as possible. It starts with clarification of the role and the responsibilities related to it. Commitment related to this role is crucial, not only from the job coach himself but also from the organisation he is working for. It is a serious role that takes time (and thus money) to do properly. That is why Railcenter starts with an intake conversation to clarify what is needed for success and to check for commitment.
Job coaches have to be introduced to the learning platform as this will help them in their job. They have to fully understand the assignments, including how to review them. Of course they need to be able to give guidance on the job and be skilled in how to coach the learner. This means that when you choose for an on-the-job learning approach some of the design effort is focused on the learner but also a big chunk is focused on the job coach.
The most important criteria for successful learning on the job
- Blended learning
- 360° feedback
- Hand-in assignments