Your success
is our success
At aNewSpring, ‘customer success’ is our main goal. Which means that we won’t be satisfied until you are successful.
Do it yourself, we’ll show you how.
One of the most important core values of aNewSpring is our focus on a win-win relationship. You will best understand the subject matter and the content which will be part of a learning journey. We offer the technology and help with using it the best way possible.
Every day, our Support Heroes and Customer Success Managers collaborate with customers on how the technology can help with what you’d like to achieve in the learning world.
We really like to help you. We think it’s just normal (and fun) that we help our customers to use our platform the best way they can. That’s why we offer everyone (both trainer and organisation version) continuous mail support and we have online walkthroughs, videos and a knowledge base that explain exactly how you can get the best out of the platform.
You can also ask us to help you with the onboarding; after that, you can also use phone support.
Because being a trainer is more than building courses
“Becoming more successful as a trainer with aNewSpring goes beyond just building a learning journey. From helping hundreds of customers of all shapes and sizes, we know which steps to take to make sure you get the most out of your blended training. Just like running a restaurant is more than making meals, running a training business is more than building courses. That’s why we have created a methodology: The aNewSpring Success Framework.”
Stefan van den Tol
Chief Customer Officer, aNewSpring
Take a look at our first course on our brand new aNewSpring Academy.
It is about applying the Success Framework; a learning journey to teach trainers how to make the most of their learning journeys.
Customer success is our team’s core focus.
This means that our team is focused on making sure you achieve what you set out to do. Together with our customers, we try to make aNewSpring work as well as possible to help with that. In the end, it’s all about making an impact on the participants.
‘It’s awesome to make a customer happy, but it is actually much more fun to make a customer really successful with our product.’
“aNewSpring delivers a great learning platform and they outperform on the support you expect in a B2B situation. Fast, friendly and always willing to help. I recommend the company to anyone looking for ways to enhance the learning experience for their students.”
“The system is very intuitive; the front end as well as the back end. When I need help, I usually receive an answer from the helpdesk immediately, but always within 24 hours!”
“Working with A New Spring has been a pleasure! Their support team helped my organisation create engaging evaluation tools for our membership, which was easy to navigate for our users. Additionally, the reporting tools let us continuously monitor the success of our programs and address issues quickly”
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