Ger’s Learning Notes #28 - Compliance Training

It’s time to make
compliance training
great again.

Ger DriesenMarch 27, 2019Learning Notes

Ger’s Learning notes #28
Compliance Training

I recently discovered a very exciting topic related to learning: compliance training! You might think I’m kidding but, in fact, it is the truth.

To be honest, it wasn’t love at first sight. It took a while but the compliance training paradox did its work. What do I mean by that? Nobody likes compliance training. Not learning leaders, not learning designers, nor the ones we tend to refer to as learners: the professionals who have to ‘digest’ the compliance training offered.

At the same time as individuals, we want the pilots who fly the plane we travel with to have completed all their compliance training. We want the surgeon and medical teams who will be ‘working on us’ to have completed their compliance training. The same goes for those who prepare our food or give us financial advice. We want our loved ones to return safe and healthy after a day at work. So the world needs compliance training that makes sense. And learning professionals are the ones who have to design and provide it.

It’s time to make compliance training great again. In my point of view, a good analysis is the first crucial step to shift compliance training that makes sense from nonsense compliance training. And I don’t mean a training needs analysis. I mean a broader performance analysis. You will find some important resources for that in this edition of the learning notes.

(1) Is this a motivation or behavior change problem?

by Julie Dirksen

What’s it about?

Julie Dirksen describes a very relevant and useful situation around compliance: hand washing in a hospital. She shows which factors to consider to understand the actual situation before designing appropriate measures.

Why read it?

It seems a ‘small’ topic but hand-washing compliance is a very relevant and easy-to-understand topic on how to make compliance work.
The case clearly describes the factors to consider to understand what is going on: to find the root cause of why the desired behaviour isn’t applied
Only after understanding the root cause can a focussed and effective (counter)measure or intervention be designed, whether it is or is not for training.

Where to find it?

https://www.td.org/insights/is-this-a-motivation-or-behavior-change-problem

(2) How to make mandatory training relevant

by the Cathy Moore

What’s it about?

Cathy Moore very clearly shows what to do and even more clearly what not to do when a ‘general’ (or even specific) request for compliance training comes in. She gives very practical examples of how to handle and steer the conversation between a designer and a client.

Why read it?

Patient to doctor: ‘Good morning, please write me a subscription for drug XYZ’. Doctor: ‘Fine. Here it is’. This example doesn’t make sense. Why would it make sense with a ‘quick and dirty’ request for compliance training (or any other type of training)?
This post will give you clear clues not only on how to think but also what (not) to do during a conversation with a stakeholder. Being in charge during the conversation is key.
Cathy Moore’s concept of ‘action mapping’ is so smart: Focus your interventions on things to be done at work instead of on things to know.

Where to find it?

http://blog.cathy-moore.com/2018/06/how-to-make-mandatory-training-relevant/

(3) Seven ways to enhance your compliance training

by Pamela Hogle

What’s it about?

Learn from the ideas and experience of 10 learning leaders on how to enhance compliance training. This is based on a white paper (with a link to the same whitepaper).

Why read it?

A summary of the ideas and experience of 10 learning leaders on the topic of compliance training is a useful and practical resource.
The provided tips are practical, relevant and reasonably easy to apply (but be aware that you need to do a good analysis first, as mentioned and presented in the other three resources).
You can find the link to the whitepaper ‘Creating Compliance Training Learners Will Love’ in this article. A critical note on that: for me, it’s not about whether learners will love it or not; it’s about relevance.

Where to find it?

https://www.learningsolutionsmag.com/articles/7-ways-to-enhance-your-compliance-training

(4) Exploring the cause of poor performance

by ‘yours truly’

What’s it about?

This is the recording of a webinar for the AITD (Australia) on finding the causes of poor performance, like not acting compliant. It’s based on the Rummler and Brache framework.

Why watch it?

It will lead you step-by-step through the Performance Analysis framework by Rummler and Brache at the level of the performer.
It shows that, in general, not acting compliant is caused by a lack of skills and knowledge in only 15% of the cases. When a lack of skills and knowledge is the cause, then training can be a solution
The framework is a useful step-by-step approach to do a good analysis ofr non-compliant behaviour together with stakeholders and to come up with real causes and, based on that, effective and relevant solutions to regulate compliant behaviour.

Where to find it?

https://www.anewspring.com/exploring-the-cause-of-poor-performance/

About the author

Ger Driesen

Loves to connect people, ideas and inspiration in the global learning community.

On the wish-list to learn: Forging (yes, as forging steel)

Are you hooked on learning?
Get my irregular dose of learning inspiration.

I bundle the best reads and share my summary.

Forms and chat

We use Hubspot to safely collect, save and use your personal data and contact preferences; an example of this is our online chat or forms that you complete in our site.

View details

Have questions or comments?

Feel free to drop me an email or tweet (@GerDriesen).

Check out more content like this

Back to blog overview »

Receive our fresh insights and inspiration
within the world of learning in your mailbox

Forms and chat

We use Hubspot to safely collect, save and use your personal data and contact preferences; an example of this is our online chat or forms that you complete in our site.

View details

Well, you wanted to sign up or get in touch, but it doesn’t seem to work (yet). Maybe a bit annoying, but we want to do this the right way; by getting your permission. Click here to see which cookie-setting you need to accept to fix this.

About us

The learning platform

Learning methods

You know the drill…

We all love to hate or hate to love cookies, the yummy, edible ones and the internetty, online ones. We also use them (the latter) to make our website prettier, faster and better tailored to you. Click ‘Accept all’ if you’re alright with that or make a well informed choice by checking out and adjusting all the specifics under ‘Cookie options’. Mmm, cookie options...

You can find more information on this in our Privacy Statement. | Close

Cookie options

Take a moment...

Your privacy is very important to A New Spring BV. Find below the mandatory and optional approvals you can give us to allow us to process your personal data.

You can find more information on this in our Privacy Statement.

If you wish to withdraw these approvals, please click on ‘forget my approvals’ at the bottom of this page.

Forms and chat

We use Hubspot to safely collect, save and use your personal data and contact preferences; an example of this is our online chat or forms that you complete in our site.

View details

Watch YouTube

Videos on this website are provided from the YouTube or Vimeo streaming video service. YouTube may show you personalised adverts preceding the actual video you want to watch. This consent is optional, but required if you wish to view videos directly on this website.You may wonder, why can I watch vimeo without this consent? Vimeo has an anonymous function which allows us to display the videos without cookies.

View details

Personalised advertising

You probably use Facebook or LinkedIn and also, you probably use Google from time to time to search for stuff. Then, you’ll know that they have advertisements on there. To make those less annoying (i.e. more personalised), we use a number of services on our website.

View details

Website statistics

Feedback is valuable. When it comes to how well our website works for you, feedback is formed by numbers and statistics. That’s why we use Google Analytics and Hotjar to learn how visitors move, click and act on our website. To make it less scary, we anonymise this data before we save it by masking the last few numbers of your IP-address. And we do not allow Google or other parties to use this information for any other purposes.

View details

Functional technologies

You want a pretty and quick website, right? Our (WordPress) website uses a cookie during your visit to our website to check if your browser supports cookies. We kind of need those cookies, because it makes your visit much nicer by remembering personal preferences, quicker performance and loading the correct fonts from Google to properly represent our branding (which we hope you think is pretty, too).

View details

Forget my settings Removed!

It’s time to make
compliance training
great again.

Ger’s Learning notes #28
Compliance Training

(1) Is this a motivation or behavior change problem?

(2) How to make mandatory training relevant

(3) Seven ways to enhance your compliance training

(4) Exploring the cause of poor performance

Ger Driesen

Are you hooked on learning?
Get my irregular dose of learning inspiration.

Check out more content like this

Ger’s Learning Notes #52: Fifty-fifty

Ger’s Learning Notes #51: ChatGPT

Ger’s Learning Notes #50: Celebrating episode 50

About us

The learning platform

Learning methods

It’s time to make compliance training great again.

Ger’s Learning notes #28 Compliance Training

(1) Is this a motivation or behavior change problem?

(2) How to make mandatory training relevant

(3) Seven ways to enhance your compliance training

(4) Exploring the cause of poor performance

Are you hooked on learning? Get my irregular dose of learning inspiration.

Check out more content like this

You know the drill…

Take a moment...

It’s time to make
compliance training
great again.

Ger’s Learning notes #28
Compliance Training

Are you hooked on learning?
Get my irregular dose of learning inspiration.