Konnect: intuitive e-learning about the daycare centre app [producttraining]
By using Konnect’s app, daycare centre organisations involve parents in what their children are doing during the day. The app allows parents to receive photos, messages and a diary. It also keeps track of attendance records and small affairs and allows parents to arrange their daycare needs from home. Konnect has developed an e-learning method using the aNewSpring platform to allow childcare workers to become acquainted with this app in an intuitive way. But how exactly have they done that?
Intuitive e-learning about the daycare centre app
Interactive training made to measure
How do you create an informative, interactive, time-efficient and fun training for childcare workers? The training has to guarantee consistent quality and a brief runtime, and it shouldn’t be too complicated. It would also be fun to involve the parents and their children at the same time, but how do you substantiate such high expectations?
Intuitive e-learning to get to know the software.
Konnect has developed an e-learning course to educate childcare workers in an intuitive way as they get acquainted with the app. This e-learning uses a storytelling method to guide the childcare worker. It also involves the parents and children in the process and consists of 10 chapters filled with simulations of the Van Kampen family to demonstrate how the app should ideally be used. In addition, the virtual tutor, Iris, helps to set the learning objectives. She also introduces every new chapter and summarises the end of every chapter as well.
The variety in exercises makes the training appealing; the childcare worker can, for example, send a picture of a child or allow a child to write in an electronic diary. The parents won’t have to miss a thing, as they can access these messages from a distance anytime they want.
A successful and adaptive acquaintance with reality.
Thanks to aNewSpring, the e-learning course has a modular structure. This allows the course to be tailored for any organisation. It is also possible to add several other content chunks from outside the platform. Video instructions in Camtasia, simulations in Go Animate and SCORM, and software simulations through Adobe Captivate, for example.
Since September 2017, over 4,000 daycare workers have successfully taken the course with relish. It takes a maximum of about two hours to do so, and it’s easy to pause the course when something comes up. You can pick up wherever you left off, anytime you want.
We use aNewSpring because the modular structure and the way you can quickly adapt your content to the customers needs using the content library. It’s also is very to import content from other tools. Finally, the environment works well on all type of devices.
Consultant – Implementatiebegeleider bij Konnect
Q & A with Jelmer Brouwer
How did you train people before you had the e-course?
Before we had an online learning environment, we used to educate our trainees in a classroom setting. The classes often took place in the evening, which was somewhat tiring for the teacher and the trainees. It was also hard to maintain a consistent quality because the teacher and/or the trainees might not be as alert at all times. In addition, it’s complicated to keep the trainees’ entry level on tablets and software in mind. However, we’ve succeeded! Every trainee can take all the time he or she needs to complete the e-course instead of rushing through the information in class.
Did any major organisation request an e-course specifically made for them? If so, how does that course differ from the default one? If not, what is their opinion after finishing the regular course?
We’ve thought about allowing this, for example by adding a tailor-made introductory video. It would have been possible in aNewSpring as well, but we didn’t go through with this idea because our course had been bought as a whole. At this point, we do have customers who provide only a part of the available courses to their employees. Thanks to aNewSpring, it’s easy to decide who gets to see which courses when you’ve arranged your portfolio well.
Did you face any other challenges whilst designing the course? Would you have done things differently?
The biggest challenge is to simulate how the software will do on tablets. A lot of existing software packages aren’t ready yet to function properly on a tablet, so we had to come up with an alternative by incorporating it on a web browser.
What did you like about designing the course? Is there anything you’d like to add?
It’s awesome when you can engage your clients in a catchy learning journey that emphasises the handiness of the course or when the feedback you receive from your clients is as positive as ours. Varying between animations, simulations and videos also makes it fun to actually design the e-course.
How to design blended learning?
Today, many more learning interventions and approaches exist, and creating ‘the right mix’ of interventions leads to blended learning. Read more about blended learning and how to design such a programme.
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