In this learning-on-the-job learning approach, the role of the job coach is crucial. That means that job coaches have to be supported to make their role as easy as possible. It starts with a clarification of the role and the responsibilities related to it. Commitment related to this role is crucial, not only from the job coach himself, but also from the organisation he is working for. It is a serious role that takes time (and thus money) to do properly. That is why Railcenter starts with an intake conversation to clarify what is needed for success and to check for commitment.
Job coaches have to be introduced to the learning platform, as this will help them in their job. They have to fully understand the assignments, including how to review them. Of course, they need to be able to give guidance on the job and be skilled in how to coach learners. This means that when you choose an on-the-job learning approach, some of the design effort is focused on the learner and a big chunk is focused on the job coach.