The biggest challenge was how best to question experts. The experts have a great deal of information and to them, everything is important. So, information overload is all too easy. Based on the first e-learning journeys we structured our approach so that each interview with an expert contains 11 questions.
The expert answers using keywords (the essential information and concepts). Then the expert has between eight and 16 hours to come up with short pieces of text and a lot of illustrations for these concepts.
These are then converted by our editors into an e-learning journey, including processing issues. This approach has reduced the time per module from 80 hours to 24.