Bidvest: a blended learning solution for corporate training
Continuous training for 1,200 employees
Bidvest Bank is South Africa’s leading second-tier bank, with a reputation for being a cutting-edge financial services provider. As such, Bidvest Bank needs to ensure that it is fully compliant with various banking practises and that its staff have easy access to an essential range of training courses. With over 1,200 employees, this was proving to be an expensive exercise and a logistical nightmare.
Well-versed in the benefits of eLearning, Lisa Gallon, Bidvest Banks’s National Training Manager, sought to mirror the banks’ customer-centric approach to banking in her training programmes. This is why she approached New Leaf Technologies who distribute the aNewspring Learning Platform in Africa.
A blended learning pilot
The Bidvest Bank required a blended learning programme that was user-friendly, cost-effective and included a knowledge retention capability for ‘refresher training’. Their pilot programme was the ‘Anti Money Laundering Refresher Course’, which the Reserve Bank stipulates as mandatory for all bank staff.
Bidvest Bank is now constantly growing their content library and expanding it into all the company’s departments.
A succesful, blended onboarding programme
After the successful implementation of this first course, Lisa turned to New Leaf for help with redesigning the employee on-boarding programme. This proved revolutionary to the bank’s corporate culture. The ‘Back Packers guide to Bidvest Bank’’ is an innovative induction for new staff, providing them with all the resources necessary to feel a part of the Bidvest Bank family. The guide contains crucial company information, including a description of each department, a summary of policies and a welcoming video from the EXCO team, wrapped up in an easy-to-use smartphone app that connects to the aNewSpring Learning Platform.
Blended Learning / Onboarding
’The implementation process was seamless as we were guided by New Leaf Technologies throughout. To my surprise the big move from classroom to online training happened much faster than I expected. From the contract, system set-up and course content development, to going live, it only took three months. The team at New Leaf Technologies made the big move a breeze.’’
National Training Manager
“Mind the Gaps”
As more and more courses were developed, the need for prior-learning assessment and pre-training became apparent if the efficiency and effectiveness of a blended learning solution were to be maximised. Thus, before embarking on classroom training, staff needed to have completed certain online assessments and have achieved pre-determined goals. The aNewSpring eLearning platform was the perfect tool to easily facilitate this process.
The second major challenge was learning retention once classroom courses were complete. The aNewSpring Learner Platform integrates MemoTrainer, a learning retention tool unique to aNewSpring. This system embeds knowledge in a personalised way by using individual scores that reinforce course content over a period, after a course has already been completed. MemoTrainer is completely customised, so it provides information about personal progress, detailed feedback and specific insight for each user.
National Training Manager
Bidvest Bank currently has an ever-increasing library of eLearning programmes that align with the Strategic Corporate Goal, industry requirements and career development.
With aNewSpring’s eLearning platform making it easy to create effective learning programs, Bidvest Bank plans to grow their content library and to expand it into all the company’s departments. Pioneering methods of training are being explored, including Adaptive Learning and Gamification.
- Blended Learning
- Social en Mobile Learning
- MemoTrainer™ as retention tool
- Conditional learning activities
- Certificates of participation
- Hand-in assignments
How to design blended learning?
Today, many more learning interventions and approaches exist, and creating ‘the right mix’ of interventions leads to blended learning. Read more about blended learning and how to design such a programme.
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